Publications
Publications
  • May 2002
  • Case
  • HBS Case Collection

Mellon Investor Services

By: Thomas J. DeLong
  • Format:Print
  • | Pages:14
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Abstract

James Aramanda, head of Mellon Investor Services, must decide how to change the focus of his business. He works with consultants to create a change strategy to enhance a business that is already doing well. Will he be able to interest his professionals in changing the nature of the way they meet customer expectations and demands while simultaneously motivating and including his professionals in the process?

Keywords

Organizational Change and Adaptation; Change Management; Innovation Leadership; Growth and Development Strategy; Business Strategy; Management Teams; Financial Services Industry; Insurance Industry; United States

Citation

DeLong, Thomas J. "Mellon Investor Services." Harvard Business School Case 402-036, May 2002.

About The Author

Thomas J. DeLong

Organizational Behavior
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