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  • May 2002 (Revised September 2002)
  • Teaching Note
  • HBS Case Collection

Creating New Services, Module Overview Note TN

By: Frances X. Frei
  • Format:Print
  • | Pages:11
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Abstract

Taught in Managing Service Operations, an elective course in the Harvard Business School MBA program. Appropriate for any service course or service module within an operations or new product development course that targets MBA or executive education students. Supplements case teaching notes and provides guidance in the positioning of the cases and in the overarching themes.

Keywords

Service Operations; Product Development; Business Education; Product Positioning

Citation

Frei, Frances X. "Creating New Services, Module Overview Note TN." Harvard Business School Teaching Note 602-178, May 2002. (Revised September 2002.)
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About The Author

Frances X. Frei

Technology and Operations Management
→More Publications

More from the Author

    • July 2022
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    Bringing Ideas to Life: The Story of Paul English

    By: Youngme Moon, Frances X. Frei and F. Katelynn Boland
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    Debbie Millman: Designing a Meaningful Life

    By: Francesca Gino, Frances X. Frei and Anne Morriss
    • June 2022 (Revised November 2022)
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    Larry Miller

    By: Francesca Gino, Frances X. Frei, Hise Gibson and Alicia Dadlani
More from the Author
  • Bringing Ideas to Life: The Story of Paul English By: Youngme Moon, Frances X. Frei and F. Katelynn Boland
  • Debbie Millman: Designing a Meaningful Life By: Francesca Gino, Frances X. Frei and Anne Morriss
  • Larry Miller By: Francesca Gino, Frances X. Frei, Hise Gibson and Alicia Dadlani
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