Economics of Retail Banking Note

Frances X. Frei; Dennis  Campbell

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Background Note | HBS Case Collection | April 2002 (Revised March 2006)

Economics of Retail Banking Note

by Frances X. Frei and Dennis Campbell

Abstract

Explains the financial operations of retail banking, highlighting profitability challenges facing the industry. For U.S. banks, it is quite common for more than half of the customer base to be unprofitable and to have relatively few customers make up the vast majority of profits. Attempts to explain how retail banks generate revenue and incur costs while serving their customer base.

Keywords: Customers; Economics; Cost; Banks and Banking; Profit; Revenue; Service Operations; Banking Industry; United States;

Format: Print

13 pages

Educators Purchase

Citation:

Frei, Frances X., and Dennis Campbell. "Economics of Retail Banking Note." Harvard Business School Background Note 602-153, April 2002. (Revised March 2006.)

About the Authors

Frances X. Frei

UPS Foundation Professor of Service Management (Leave of Absence)

Technology and Operations Management

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Dennis Campbell

Dwight P. Robinson, Jr. Professor of Business Administration
Unit Head, Accounting and Management

Accounting and Management

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Sales Misconduct at Wells Fargo Community Bank

Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal

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Citation:
Srinivasan, Suraj, Dennis W. Campbell, Susanna Gallani, and Amram Migdal. "Sales Misconduct at Wells Fargo Community Bank." Harvard Business School Teaching Note 118-022, March 2018. View Details

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Keywords: Performance Efficiency; Performance Improvement; Employee Relationship Management; Food and Beverage Industry;

Citation:
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Economics of Retail Banking Note

Abstract

Citation:

About the Authors

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