Publications
Publications
- December 2001 (Revised May 2003)
- HBS Case Collection
Queueing Theory
By: V.G. Narayanan and George Batta
Abstract
Explains the assumptions behind and the insights from a simple queueing model.
Keywords
Mathematical Methods; Theory; Management Analysis, Tools, and Techniques; Motivation and Incentives; Service Delivery
Citation
Narayanan, V.G., and George Batta. "Queueing Theory." Harvard Business School Background Note 102-023, December 2001. (Revised May 2003.)