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• Technical Note | HBS Case Collection | January 2013 (Revised October 2019)

  Guide to ISDL Reflections

  Joshua D. Margolis and Sandra J. Sucher

  Citation:

  Margolis, Joshua D., and Sandra J. Sucher. "Guide to ISDL Reflections." Harvard Business School Technical Note 613-077, January 2013. (Revised October 2019.)  View Details

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• Article | Proceedings of the Hawaii International Conference on System Sciences

  Multivariate Unsupervised Machine Learning for Anomaly Detection in Enterprise Applications

  Daniel Elsner, Pouya Aleatrati Khosroshahi, Alan MacCormack and Robert Lagerström

  Existing application performance management (APM) solutions lack robust anomaly detection capabilities and root cause analysis techniques that do not require manual efforts and domain knowledge. In this paper, we develop a density-based unsupervised machine learning model to detect anomalies within an enterprise application, based upon data from multiple APM systems. The research was conducted in collaboration with a European automotive company, using two months of live application data. We show that our model detects abnormal system behavior more reliably than a commonly used outlier detection technique and provides information for detecting root causes.

  Keywords: big data; data science and analytics management; governance and compliance; organizational systems and technology; anomaly detection; application performance management; Machine learning; enterprise architecture;

  Citation:

  Elsner, Daniel, Pouya Aleatrati Khosroshahi, Alan MacCormack, and Robert Lagerström. "Multivariate Unsupervised Machine Learning for Anomaly Detection in Enterprise Applications." Proceedings of the Hawaii International Conference on System Sciences 52nd (2019): 5827–5836.  View Details

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• Supplement | HBS Case Collection | October 2018

  Innovation at Uber: The Launch of Express POOL

  Chiara Farronato, Alan MacCormack and Sarah Mehta

  Citation:

  Farronato, Chiara, Alan MacCormack, and Sarah Mehta. "Innovation at Uber: The Launch of Express POOL." Harvard Business School Spreadsheet Supplement 619-702, October 2018.  View Details

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