Publications
Publications
- September 2001
- HBS Case Collection
Assessing Your Organization's Crisis Response Plans
Abstract
Organizations inevitably face crises, but few are well prepared to deal with them. This note summarizes the findings of research and experience about what it takes to respond effectively in crisis situations. Provides principles to guide crisis response planning, organization, and learning. Includes a table to use as a tool for evaluating the adequacy of an organization's plans.
Keywords
Citation
Watkins, Michael D. "Assessing Your Organization's Crisis Response Plans." Harvard Business School Background Note 902-064, September 2001.