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Publications
Publications
  • 1990
  • Book

The Service Management Course

By: C. Hart, J. Heskett and W. E. Sasser Jr.
  • Format:Print
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Keywords

Management; Service Industry

Citation

Hart, C., J. Heskett, and W. E. Sasser Jr. The Service Management Course. NY: Free Press, 1990.
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About The Authors

James L. Heskett

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W. Earl Sasser

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More from the Authors
  • Win from Within: Build Organizational Culture for Competitive Advantage By: James Heskett
  • Montes Calcados: A Step Ahead, Spreadsheet for Instructors (Brief Case) By: James L. Heskett and James T. Kindley
  • Montes Calcados: A Step Ahead, Spreadsheet for Students (Brief Case) By: James L. Heskett and James T. Kindley
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