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1990
Book

The Service Management Course

By: C. Hart, J. Heskett and W. E. Sasser Jr.

Format:Print

Keywords

Management; Service Industry

Citation

Hart, C., J. Heskett, and W. E. Sasser Jr. The Service Management Course. NY: Free Press, 1990.

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About The Authors

James L. Heskett

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W. Earl Sasser

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