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Book | 1990

The Service Management Course

by C. Hart, J. Heskett and W. E. Sasser Jr.

Keywords: Management; Service Industry;

Format: Print

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Citation:

Hart, C., J. Heskett, and W. E. Sasser Jr. The Service Management Course. NY: Free Press, 1990.

About the Authors

James L. Heskett

UPS Foundation Professor of Business Logistics, Emeritus

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UPS Foundation Professor of Service Management, Emeritus

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