Publications
Publications
  • August 1999
  • Article
  • Journal of Service Research

Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking

By: F. Frei and P. Harker
  • Format:Print
  • | Pages:13
ShareBar

Keywords

Business Processes; Measurement and Metrics; Banking Industry

Citation

Frei, F., and P. Harker. "Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking." Journal of Service Research 1, no. 4 (August 1999): 300–312.

About The Author

Frances X. Frei

Technology and Operations Management
More Publications

More from the Authors