Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • June 2001 (Revised October 2001)
  • Case
  • HBS Case Collection

Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard

By: Srikant M. Datar, Marc J. Epstein and Jeremy Cott
  • Format:Print
  • | Language:English
  • | Pages:23
ShareBar

Abstract

In early 2000, Verizon Communications implemented a Human Resources Balanced Scorecard to evaluate the effectiveness of and payoffs from human resource management. This case describes the benefits of the scorecard and the challenges of measurement and implementation. Teaching Purpose: To help students understand: 1) how to implement a Balanced Scorecard, 2) how to measure and improve the effectiveness of support functions, and 3) how to link nonfinancial measures to financial measures of support functions when financial benefits are difficult to quantify.

Keywords

Balanced Scorecard; Human Resources; Telecommunications Industry

Citation

Datar, Srikant M., Marc J. Epstein, and Jeremy Cott. "Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard." Harvard Business School Case 101-102, June 2001. (Revised October 2001.)
  • Educators
  • Purchase

About The Author

Srikant M. Datar

→More Publications

More from the Authors

    • March 2021 (Revised March 2021)
    • Faculty Research

    Tales of Life-changing Innovations: Too Simple to be Safe? | Note on the Development of Fecal Transplants

    By: Amar Bhidé and Srikant M. Datar
    • January 2021
    • Faculty Research

    Tales of Life-changing Innovations: Early Detection, Precise Diagnoses | Note on the Development of Coronary Bypass Arterial Grafting (CABG) (through 2000)

    By: Amar Bhidé, Srikant M. Datar and Fabio Villa
    • December 2020 (Revised December 2020)
    • Faculty Research

    Dame Cicely Saunders and the Modern Hospice Movement: A Brother's View

    By: Amar Bhidé and Srikant M. Datar
More from the Authors
  • Tales of Life-changing Innovations: Too Simple to be Safe? | Note on the Development of Fecal Transplants By: Amar Bhidé and Srikant M. Datar
  • Tales of Life-changing Innovations: Early Detection, Precise Diagnoses | Note on the Development of Coronary Bypass Arterial Grafting (CABG) (through 2000) By: Amar Bhidé, Srikant M. Datar and Fabio Villa
  • Dame Cicely Saunders and the Modern Hospice Movement: A Brother's View By: Amar Bhidé and Srikant M. Datar
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Digital Accessibility
Copyright © President & Fellows of Harvard College