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  • June 2001 (Revised July 2001)
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Boston Lyric Opera

By: Robert S. Kaplan and Dennis Campbell
  • Format:Print
  • | Pages:21
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Abstract

The Boston Lyric Opera was the fastest growing opera company in North America during the 1990s. Having successfully completed a move to a larger facility in 1999, the board and general director recognize the need to develop a formal strategic planning and governance process to guide the company into the future. Board members, senior managers, and artistic leaders use the Balanced Scorecard (BSC) as the focus of a multi-month strategic planning process that develops a strategy map and objectives in the four BSC perspectives for three core strategic themes. This case describes the high-level scorecard development, its cascading down to departments and individuals and the directors' interactions--using the Balanced Scorecard--with the artistic leaders and board of directors.

Keywords

Balanced Scorecard; Strategic Planning; Arts; Growth and Development Strategy; Governing and Advisory Boards; Fine Arts Industry; Massachusetts

Citation

Kaplan, Robert S., and Dennis Campbell. "Boston Lyric Opera." Harvard Business School Case 101-111, June 2001. (Revised July 2001.)
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About The Authors

Robert S. Kaplan

Accounting and Management
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Dennis Campbell

Accounting and Management
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More from the Authors
  • Taylor Guitars: Making Employee Ownership Work The Taylor Way By: Dennis Campbell, Petros Kusmu and Stacy Straaberg
  • Haidilao: Changing your Future with your Own Hands By: Yuan Zou and Dennis Campbell
  • Innovations in Evaluating Ambulatory Costs of Cystic Fibrosis Care: A Comparative Study Across Multidisciplinary Care Centers in Ireland and the United States By: Emma Brady, Ryan C. Perkins, Kate Cullen, Gregory S. Sawicki, Robert S. Kaplan and Gerardine Doyle
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