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  • February 2001 (Revised August 2001)
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Dialpad Communications (A)

By: Alan D. MacCormack and Kerry Herman
  • Format:Print
  • | Pages:18
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Abstract

Describes the evolution of Dialpad, a voice-over-Internet-protocol telephony company. Set in September 2000, CEO Brad Garlinghouse faces a dilemma: what to do about the large number of international users who use Dialpad to call the United States for free. He must also continue to develop Dialpad in the face of strong competition and a negative investment environment.

Keywords

Corporate Entrepreneurship; Business or Company Management; Organizational Design; Competitive Strategy; Investment; Mobile and Wireless Technology; Internet and the Web; Venture Capital; Telecommunications Industry; California

Citation

MacCormack, Alan D., and Kerry Herman. "Dialpad Communications (A)." Harvard Business School Case 601-090, February 2001. (Revised August 2001.)
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About The Author

Alan D. MacCormack

Technology and Operations Management
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Related Work

    • February 2001 (Revised April 2002)
    • Faculty Research

    Dialpad Communications (B)

    By: Alan D. MacCormack and Kerry Herman
Related Work
  • Dialpad Communications (B) By: Alan D. MacCormack and Kerry Herman
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