Publications
Publications
- January 2001
- HBS Case Collection
Achieving Customer Satisfaction at Pizza Hut (B)
By: V.G. Narayanan and Lisa Brem
Abstract
Supplements the (A) case.
Keywords
Citation
Narayanan, V.G., and Lisa Brem. "Achieving Customer Satisfaction at Pizza Hut (B)." Harvard Business School Case 101-042, January 2001.