Online Content Providers

Thomas R. Eisenmann; Alastair  Brown

Background Note | HBS Case Collection | November 2000 (Revised December 2000)

Online Content Providers

by Thomas R. Eisenmann and Alastair Brown

Abstract

Describes the business model for online content providers, companies that distribute copyright content via the Internet. Focuses on their revenue and cost drivers and on the ways that online content providers create value for consumers. Also investigates the benefits and risks of pursuing aggressive growth strategies and hybridizing this business model with others, such as online retailers and portals. Tackles other strategic and management issues such as: 1) the effects of the advent of broadband, 2) the tradeoffs involved with syndicating content, and 3) the challenges offline content providers face in moving their content online. Provides an in-depth analysis of online content providers, supplementing case studies used in an MBA elective course that examines various Internet business models. Additionally, provides a thorough explanation of the strategic decision such a company faces and a framework for making those decisions.

Keywords: Online Technology; Customers; Value Creation; Business Model; Internet; Cash Flow; Risk and Uncertainty; Growth and Development Strategy; Problems and Challenges; Decision Making; Profit; Revenue; Information Industry;

Format: Print

28 pages

Find at Harvard

Citation:

Eisenmann, Thomas R., and Alastair Brown. "Online Content Providers." Harvard Business School Background Note 801-261, November 2000. (Revised December 2000.)

Avni Patel Thompson, founder and CEO of Poppy, an online marketplace for on-demand childcare, revisits the venture's final months, and discusses the steps she took in the wake of the shutdown. This case explores experiments the company conducted to refine its original business model, as well as how Patel Thompson rekindled her entrepreneurial ambitions. It is part two of an A and B case, the A case being: Poppy: A Modern Village for Childcare Case 818 075, November 2017.

Aereo aimed to disrupt television program distribution by providing consumers access to local broadcast TV programming using offsite antennas, cloud-based DVRs, and an Internet connection. With Aereo, consumers could “cut the cord” and avoid the high cost of a cable TV subscription. Soon after launching service in NYC in 2012, Aereo was sued by broadcasters, who asserted that the startup was distributing their programs without permission — and without paying retransmission fees. After Federal District and Appeals Court victories for Aereo, the U.S. Supreme Court ruled against the startup in 2013, and it was shut down, after investing $97 million. The case looks at Aereo's journey and offers reflections from founder/CEO Chet Kanojia.

The case provides students an opportunity to examine the founding of an e-commerce startup that used storytelling and compelling images to sell furniture and home accessories to millennials. The case describes the rapid sales growth the company experienced, as well as the challenges it faced with operations, delivery, and order tracking. Finally, the protagonist is poised to raise a Series C financing he hopes will value the company at $200 million.

Faculty & Research

Online Content Providers

Abstract

Citation:

About the Author

More from the Author