Publications
Publications
- October 2000 (Revised November 2005)
- HBS Case Collection
Cisco Systems: Web-enablement
By: Richard L. Nolan, Kelley Porter and Christina Akers
Abstract
Describes how Cisco web-enabled their ERP systems and developed the "front office" systems to electronically link to their customers and suppliers. A rewritten version of an earlier case.
Keywords
Internet; Information Technology; Technological Innovation; Search Technology; Service Operations; Information Technology Industry
Citation
Nolan, Richard L., Kelley Porter, and Christina Akers. "Cisco Systems: Web-enablement." Harvard Business School Case 301-056, October 2000. (Revised November 2005.)
