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  • October 2000 (Revised November 2005)
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Cisco Systems: Web-enablement

By: Richard L. Nolan, Kelley Porter and Christina Akers
  • Format:Print
  • | Pages:25
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Abstract

Describes how Cisco web-enabled their ERP systems and developed the "front office" systems to electronically link to their customers and suppliers. A rewritten version of an earlier case.

Keywords

Internet and the Web; Information Technology; Technological Innovation; Internet and the Web; Service Operations; Information Technology Industry

Citation

Nolan, Richard L., Kelley Porter, and Christina Akers. "Cisco Systems: Web-enablement." Harvard Business School Case 301-056, October 2000. (Revised November 2005.)
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About The Author

Richard L. Nolan

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More from the Authors
  • Boeing Commercial Airplanes: Industry Leadership Lost (Four Key Decisions) By: Richard L. Nolan and Robert D Austin
  • Performance Hacking: The Contagious Business Practice that Corrodes Corporate Culture, Undermines Core Values, and Damages Great Companies By: Robert D. Austin and Richard L. Nolan
  • The Creative Consulting Company By: Robert S. Kaplan, Richard Nolan and David P. Norton
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