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  • September 2000
  • Background Note
  • HBS Case Collection

Professional Services Module Five: Serving Clients Effectively

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
  • Format:Print
  • | Pages:5
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Abstract

It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery.

Keywords

Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy

Citation

DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Five: Serving Clients Effectively." Harvard Business School Background Note 801-011, September 2000.
  • Find it at Harvard

About The Authors

Thomas J. DeLong

Organizational Behavior
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Ashish Nanda

Strategy
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More from the Authors

    • August 2024 (Revised September 2024)
    • Faculty Research

    Dishoom: From Bombay with Love

    By: Anjali M. Bhatt and Thomas J. DeLong
    • June 2024
    • Faculty Research

    Introduction to the RC Strategy Course, Fall 2024

    By: Ramon Casadesus-Masanell, Ashish Nanda and Jan W. Rivkin
    • July 2023
    • Faculty Research

    Schuberg Philis: From Success to Significance (B)

    By: Thomas J. DeLong and Daniela Beyersdorfer
More from the Authors
  • Dishoom: From Bombay with Love By: Anjali M. Bhatt and Thomas J. DeLong
  • Introduction to the RC Strategy Course, Fall 2024 By: Ramon Casadesus-Masanell, Ashish Nanda and Jan W. Rivkin
  • Schuberg Philis: From Success to Significance (B) By: Thomas J. DeLong and Daniela Beyersdorfer
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