September 2000
Background Note
HBS Case Collection

Professional Services Module Five: Serving Clients Effectively

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

Format:Print
| Pages:5

Abstract

It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery.

Keywords

Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy

Citation

DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Five: Serving Clients Effectively." Harvard Business School Background Note 801-011, September 2000.