Publications
Publications
  • June 2000
  • Case
  • HBS Case Collection

Four Seasons Hotels and Resorts

  • Format:Print
  • | Language:English
  • | Pages:26
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Abstract

Four Seasons has a love/hate relationship with technology, including the best Web site in the industry. This case examines how a leading service delivers high-tech/high-touch, and looks at its progressive human resource strategy.

Keywords

Information Technology; Service Operations; Accommodations Industry

Citation

Hallowell, Roger H. "Four Seasons Hotels and Resorts." Harvard Business School Case 800-385, June 2000.

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