Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • February 1998 (Revised May 1998)
  • Case
  • HBS Case Collection

SITEL Corporation

By: Howard H. Stevenson and Martha Gershun
  • Format:Print
  • | Pages:24
ShareBar

Abstract

SITEL has grown extremely rapidly and is now operating worldwide with operations in more than 30 countries. Since many of its locations serve the same customers, the officers are debating the costs and benefits of additional centralization. Some feel that the autonomy of the managers has spurred the spectacular success. Others believe that cost savings and sharing best practice could add substantially to the future potential of the company.

Keywords

Organizational Change and Adaptation; Globalized Firms and Management; Growth Management; Success

Citation

Stevenson, Howard H., and Martha Gershun. "SITEL Corporation." Harvard Business School Case 898-153, February 1998. (Revised May 1998.)
  • Find it at Harvard

About The Author

Howard H. Stevenson

→More Publications

More from the Authors

    • June 2020
    • Faculty Research

    Jill Draeger, Spreadsheet for Students (Brief Case)

    By: Howard H. Stevenson and Michael J. Roberts
    • June 2020
    • Faculty Research

    Jill Draeger, Spreadsheet for Instructors (Brief Case)

    By: Howard H. Stevenson and Michael J. Roberts
    • June 2020
    • Faculty Research

    Jill Draeger

    By: Howard H. Stevenson and Michael J. Roberts
More from the Authors
  • Jill Draeger, Spreadsheet for Students (Brief Case) By: Howard H. Stevenson and Michael J. Roberts
  • Jill Draeger, Spreadsheet for Instructors (Brief Case) By: Howard H. Stevenson and Michael J. Roberts
  • Jill Draeger By: Howard H. Stevenson and Michael J. Roberts
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.