Information at the World Bank:  In Search of a Technology Solution (B)

W. Earl  Sasser; Josep  Valor

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Case | HBS Case Collection | September 1997 (Revised October 1997)

Information at the World Bank: In Search of a Technology Solution (B)

by W. Earl Sasser and Josep Valor

Abstract

Acting on his vision to make the World Bank a knowledge institution, bank President Wolfensohn announces the creation of an Information and Knowledge Management Council and an Information Solutions Group, headed by a newly nominated CEO, Mohamed Muhsin. This case describes Muhsin's intentions as well as those of the head of the bank's knowledge-management initiative.

Keywords: Organizational Change and Adaptation; Information Technology; Knowledge Management; Management Teams; Information Management; Banks and Banking; Banking Industry;

Format: Print

9 pages

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Citation:

Sasser, W. Earl, and Josep Valor. "Information at the World Bank: In Search of a Technology Solution (B)." Harvard Business School Case 898-054, September 1997. (Revised October 1997.)

About the Author

W. Earl Sasser

UPS Foundation Professor of Service Management, Emeritus

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Case | HBS Case Collection | July 2016

Cataumet Boats, Inc.

W. Earl Sasser and Mark Davis

Jaime Giancola, an MBA student, has recently completed an operations management course in which aggregate production planning (APP) was one of the topics. She believes that her family's business, Cataumet Boats, which her grandparents started and which her mother and uncle now own, might benefit from applying APP concepts to identify the different ways they might schedule workers, which could be especially valuable during the peak demand seasons of fall and spring. The goal of using APP is to reduce labor costs without sacrificing the high level of customer service that Cataumet Boats is known for providing.

Keywords: Business or Company Management; Family Business; Production; Cost Management; Transportation; Customer Satisfaction;

Citation:
Sasser, W. Earl, and Mark Davis. "Cataumet Boats, Inc." Harvard Business School Brief Case 917-509, July 2016. View Details

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Teaching Note | HBS Case Collection | July 2016

Cataumet Boats, Inc. (Brief Case)

W. Earl Sasser and Mark Davis

Citation:
Sasser, W. Earl, and Mark Davis. "Cataumet Boats, Inc. (Brief Case)." Harvard Business School Teaching Note 917-510, July 2016. View Details

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Supplement | HBS Case Collection | July 2016

Cataumet Boats, Inc., Spreadsheet for Instructors (Brief Case)

W. Earl Sasser

Citation:
Sasser, W. Earl. "Cataumet Boats, Inc., Spreadsheet for Instructors (Brief Case)." Harvard Business School Spreadsheet Supplement 917-512, July 2016. View Details

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Information at the World Bank: In Search of a Technology Solution (B)

Abstract

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