Information at the World Bank: In Search of a Technology Solution (A)

Information Technology Services Director Mohamed Muhsin planned to restructure the World Bank's information technology in response to President Jim Wolfensohn's call to build a knowledge bank. Several reorganization efforts taken by the bank in the 1980s led to a decentralized system, which hindered the access to and sharing of information within the bank. By the early 1990s, the organization's values had shifted, calling for more collaboration among all bank sectors. The creation and implementation of a standardized, user-friendly information technology system was needed. Describes how Muhsin planned to restructure and the challenges he would face.