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  • April 1997 (Revised November 1997)
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Anglian Water: Customer Service Transformation

  • Format:Print
  • | Pages:25
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Citation

Loveman, Gary W., and Sabina M. Ciminero. "Anglian Water: Customer Service Transformation." Harvard Business School Case 897-093, April 1997. (Revised November 1997.)
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More from the Author
  • McDonald's: International Expansion Strategy By: Gary W. Loveman and Sabina M. Ciminero
  • How One Polish Shipyard Became a Market Competitor By: Simon Johnson, David T. Kotchen and Gary W. Loveman
  • Li & Fung (Trading) Ltd. 
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