Publications
Publications
- January 1997 (Revised February 1998)
- HBS Case Collection
Elsie Y. Cross Associates, Inc. and CoreStates Financial Corp.
By: Rosabeth M. Kanter and Thomas Dretler
Abstract
A consulting firm specializing in diversity and organizational change assists an 18,000-employee bank with a massive culture change effort.
Keywords
Change; Size; Organizational Change and Adaptation; Organizational Culture; Diversification; Consulting Industry; Financial Services Industry
Citation
Kanter, Rosabeth M., and Thomas Dretler. "Elsie Y. Cross Associates, Inc. and CoreStates Financial Corp." Harvard Business School Case 897-065, January 1997. (Revised February 1998.)