Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • January 1994 (Revised May 1995)
  • Case
  • HBS Case Collection

Xerox: Design for the Environment

By: Richard H.K. Vietor
  • Format:Print
  • | Language:English
  • | Pages:25
ShareBar

Abstract

In 1990, Xerox undertook an "Environmental Leadership Program" designed to make Xerox an industry leader in non-polluting operations, recycling, and products actually designed for the environment. This effort flowed naturally out of the system of total quality management developed at Xerox in the 1980s. Under the new program, Xerox planned to design its products for complete reuse, remanufacturing, and recycling. This effort entailed a complete redesign of the company's product-delivery system, from initial designs, to materials acquisition, to manufacturing, marketing, and after-sales service.

Keywords

Product Design; Production; Service Delivery; Service Operations; Organizational Design; Environmental Sustainability

Citation

Vietor, Richard H.K. "Xerox: Design for the Environment." Harvard Business School Case 794-022, January 1994. (Revised May 1995.)
  • Educators
  • Purchase

About The Author

Richard H.K. Vietor

Business, Government and the International Economy
→More Publications

More from the Author

    • August 2020
    • Faculty Research

    Trump: From Globalism to Isolationism

    By: Richard Vietor
    • August 2020 (Revised September 2020)
    • Faculty Research

    India 2020 – Governance and Growth

    By: Richard H. K. Vietor
    • April 2020
    • Faculty Research

    Singapore: 'Facing Challenges Together'

    By: Richard H.K. Vietor
More from the Author
  • Trump: From Globalism to Isolationism By: Richard Vietor
  • India 2020 – Governance and Growth By: Richard H. K. Vietor
  • Singapore: 'Facing Challenges Together' By: Richard H.K. Vietor
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Digital Accessibility
Copyright © President & Fellows of Harvard College