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Creating Customer-Centric Cultures: Lessons from High-Performance Organizations

By: Rohit Deshpandé
  • Format:Electronic
  • | Language:English
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Keywords

Customer Focus and Relationships; Organizational Culture

Citation

Deshpandé, Rohit. "Creating Customer-Centric Cultures: Lessons from High-Performance Organizations." Boston: Harvard Business School Publishing Class Lecture, 2005. Electronic. (Faculty Lecture: HBSP Product Number 107XC.)

About The Author

Rohit Deshpande

Marketing
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