Publications
Publications
- 2005
Creating Customer-Centric Cultures: Lessons from High-Performance Organizations
By: Rohit Deshpandé
Keywords
Citation
Deshpandé, Rohit. "Creating Customer-Centric Cultures: Lessons from High-Performance Organizations." Boston: Harvard Business School Publishing Class Lecture, 2005. Electronic. (Faculty Lecture: HBSP Product Number 107XC.)