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  • March 1999 (Revised February 2000)
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Patient Care Delivery Model at the Massachusetts General Hospital, The

By: Amy C. Edmondson, Richard M.J. Bohmer and Emily Heaphy
  • Format:Print
  • | Pages:23
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Abstract

Examines the implementation of a new patient care delivery model at Massachusetts General Hospital. Uses clinical and financial data to examine different choices for staffing non-physician health care professionals and to understand the challenges of managing change across multiple professions in the hospital environment. Recently promoted to senior vice president of Patient Care Services, Jeanette Ives Erickson must decide whether a model for patient care delivery is the best way to improve care and reduce costs in the midst of extreme budget pressures and a rapidly changing health care environment.

Keywords

Change Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts

Citation

Edmondson, Amy C., Richard M.J. Bohmer, and Emily Heaphy. "Patient Care Delivery Model at the Massachusetts General Hospital, The." Harvard Business School Case 699-154, March 1999. (Revised February 2000.)
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About The Author

Amy C. Edmondson

Technology and Operations Management
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More from the Authors
  • Right Kind of Wrong: The Science of Failing Well By: Amy Edmondson
  • The Dynamics of Team Learning: Harmony and Rhythm in Teamwork Arrangements for Innovation By: Jean-François Harvey, Johnathan R. Cromwell, Kevin J. Johnson and Amy C. Edmondson
  • Workplace Conditions By: Jill Maben, Jane Ball and Amy C. Edmondson
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