State Street Bank and Trust Company: New Product Development

Gary P. Pisano; Maryam  Golnaraghi

Case | HBS Case Collection | March 1996 (Revised April 1996)

State Street Bank and Trust Company: New Product Development

by Gary P. Pisano and Maryam Golnaraghi

Abstract

Portrays the dilemma faced by Marsh Carter, CEO and chairman of the board of State Street Bank, in May 1995. For the past decade, the bank earned continually expanding earnings through its rapidly growing custody business. Now, as that business matures and custodial fees erode, Carter is seeking to expand the bank's presence in higher value-added financial services. Developing these will require the bank to build new sets of organizational capabilities to leverage and integrate skills located in different divisions of the bank.

Keywords: Product Development; Finance; Problems and Challenges; Management Teams; Organizational Change and Adaptation; Change Management; Strategy; Banking Industry;

Format: Print

19 pages

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Citation:

Pisano, Gary P., and Maryam Golnaraghi. "State Street Bank and Trust Company: New Product Development." Harvard Business School Case 696-087, March 1996. (Revised April 1996.)

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State Street Bank and Trust Company: New Product Development

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