Publications
Publications
  • November 1995 (Revised January 1997)
  • Teaching Note
  • HBS Case Collection

Measure of Delight, A: The Pursuit of Quality at AT&T Universal Card Services (A) TN

By: Robert H. Hayes
  • Format:Print
  • | Pages:11
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Abstract

Teaching Note for (9-694-047).

Keywords

Telecommunications Industry

Citation

Hayes, Robert H. "Measure of Delight, A: The Pursuit of Quality at AT&T Universal Card Services (A) TN." Harvard Business School Teaching Note 696-073, November 1995. (Revised January 1997.)

About The Author

Robert H. Hayes

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