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  • November 1995 (Revised March 2004)
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Massachusetts General Hospital: CABG Surgery (A)

By: Steven C. Wheelwright and James Weber
  • Format:Print
  • | Pages:21
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Abstract

A cross-functional team at Massachusetts General Hospital tries to reengineer the service delivery process (the "care path") for heart bypass surgery (CABG) in order to shorten hospital stays (and lower costs) while maintaining/enhancing the quality of care provided.

Keywords

Health Care and Treatment; Medical Specialties; Business Processes; Mission and Purpose; Product Positioning; Product Marketing; Management Practices and Processes; Customer Satisfaction; Service Delivery; Service Operations; Fair Value Accounting; Ethics; Pharmaceutical Industry; Health Industry; Massachusetts

Citation

Wheelwright, Steven C., and James Weber. "Massachusetts General Hospital: CABG Surgery (A)." Harvard Business School Case 696-015, November 1995. (Revised March 2004.)
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About The Author

Steven C. Wheelwright

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Related Work

    • June 1997
    • Faculty Research

    Massachusetts General Hospital: CABG Surgery (B)

    By: Steven C. Wheelwright and Mikelle Eastley
    • November 1995 (Revised March 2004)
    • Faculty Research

    Massachusetts General Hospital: CABG Surgery (A)

    By: Steven C. Wheelwright and James Weber
Related Work
  • Massachusetts General Hospital: CABG Surgery (B) By: Steven C. Wheelwright and Mikelle Eastley
  • Massachusetts General Hospital: CABG Surgery (A) By: Steven C. Wheelwright and James Weber
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