Publications
Publications
  • September 1999
  • Article
  • Management Science

Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study

By: F. Frei, R. Kalakota, A. Leone and L. Marx
  • Format:Print
  • | Pages:11
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Keywords

Performance; Information

Citation

Frei, F., R. Kalakota, A. Leone, and L. Marx. "Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study." Management Science 45, no. 9 (September 1999): 1210–1220.

About The Author

Frances X. Frei

Technology and Operations Management
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