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Publications
Publications
  • September 1999
  • Article
  • Management Science

Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study

By: F. Frei, R. Kalakota, A. Leone and L. Marx
  • Format:Print
  • | Pages:11
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Keywords

Performance; Information

Citation

Frei, F., R. Kalakota, A. Leone, and L. Marx. "Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study." Management Science 45, no. 9 (September 1999): 1210–1220.
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About The Author

Frances X. Frei

Technology and Operations Management
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More from the Authors

    • July 2022
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    Bringing Ideas to Life: The Story of Paul English

    By: Youngme Moon, Frances X. Frei and F. Katelynn Boland
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    Debbie Millman: Designing a Meaningful Life

    By: Francesca Gino, Frances X. Frei and Anne Morriss
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    Larry Miller

    By: Francesca Gino, Frances X. Frei, Hise Gibson and Alicia Dadlani
More from the Authors
  • Bringing Ideas to Life: The Story of Paul English By: Youngme Moon, Frances X. Frei and F. Katelynn Boland
  • Debbie Millman: Designing a Meaningful Life By: Francesca Gino, Frances X. Frei and Anne Morriss
  • Larry Miller By: Francesca Gino, Frances X. Frei, Hise Gibson and Alicia Dadlani
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