ExtendSim® Simulation Exercises in Process Analysis, User's Guide

Roy D. Shapiro; Ann E. Gray

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Supplement | HBS Case Collection | September 1993 (Revised August 2011)

ExtendSim® Simulation Exercises in Process Analysis, User's Guide

by Roy D. Shapiro and Ann E. Gray

Abstract

Designed to be used with ExtendSim Simulation Exercises in Process Analysis (A) and (B). Unadvertised per Case Records.

Keywords: Management Practices and Processes;

Language: English

Format: Print

10 pages

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Citation:

Shapiro, Roy D., and Ann E. Gray. "ExtendSim® Simulation Exercises in Process Analysis, User's Guide." Harvard Business School Supplement 694-043, September 1993. (Revised August 2011.)

About the Author

Roy D. Shapiro

Philip Caldwell Professor of Business Administration, Emeritus

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Background Note | HBS Case Collection | September 1995 (Revised July 2019)

Process Fundamentals

This note provides an introduction for a course or module covering the basic elements of production or service operations and how processes are managed. Begins by discussing the activities that take place in a "process." Analysis tools such as the process flow diagram are provided. The types of management choices involved in designing, operating, and improving processes are described. Measures of process performance and basic process analysis are introduced. The different cost structures, capabilities, and performance characteristics of alternative types of processes are touched upon. Finally, the note focuses briefly on the complexity stemming from uncertainty and variability in processes and their external environments. A rewritten version of an earlier note.

Keywords: Service Operations; Operations; Management; Business Processes; Analysis;

Citation:
Gray, Ann E., and James Leonard. "Process Fundamentals." Harvard Business School Background Note 696-023, September 1995. (Revised July 2019.) View Details

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Case | HBS Case Collection | September 2015 (Revised October 2017)

Vistron Inc.: The Z Glass Project

Roy Shapiro and Marco Iansiti

Keywords: Technology Industry;

Citation:
Shapiro, Roy, and Marco Iansiti. "Vistron Inc.: The Z Glass Project." Harvard Business School Case 616-002, September 2015. (Revised October 2017.) View Details

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Case | HBS Case Collection | January 2016

ClearEyes Cataracts Clinic

Roy Shapiro and Paul Morrison

Citation:
Shapiro, Roy, and Paul Morrison. "ClearEyes Cataracts Clinic." Harvard Business School Brief Case 916-503, January 2016. View Details

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Faculty & Research

ExtendSim® Simulation Exercises in Process Analysis, User's Guide

Abstract

Citation:

About the Author

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