Publications
Publications
  • August 1993
  • Case
  • HBS Case Collection

USAA: Business Process Review for the Great Lakes Region

By: James L. Heskett and Roger H. Hallowell
  • Format:Print
  • | Pages:18
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Abstract

USAA proposes to develop a new set of processes for its property and casualty division. The case focuses on processes used in automobile claims.

Keywords

Business Processes; Insurance Industry; United States

Citation

Heskett, James L., and Roger H. Hallowell. "USAA: Business Process Review for the Great Lakes Region." Harvard Business School Case 694-024, August 1993.

About The Author

James L. Heskett

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