Publications
Publications
- August 1993
- HBS Case Collection
USAA: Business Process Review for the Great Lakes Region
By: James L. Heskett and Roger H. Hallowell
Abstract
USAA proposes to develop a new set of processes for its property and casualty division. The case focuses on processes used in automobile claims.
Keywords
Citation
Heskett, James L., and Roger H. Hallowell. "USAA: Business Process Review for the Great Lakes Region." Harvard Business School Case 694-024, August 1993.