Publications
Publications
- May 1993
- HBS Case Collection
Patient Transfusion Services Lab of Central Blood Bank
By: James L. Heskett
Abstract
The vice president of the Lab and Clinical Services at Central Blood Bank is faced with the challenge of convincing a hospital to use economical shared patient transfusion testing services.
Keywords
Health Care and Treatment; Quality; Service Operations; Mathematical Methods; Customer Satisfaction; Health Industry
Citation
Heskett, James L. "Patient Transfusion Services Lab of Central Blood Bank." Harvard Business School Case 693-091, May 1993.