Publications
Publications
  • May 1993
  • Case
  • HBS Case Collection

Patient Transfusion Services Lab of Central Blood Bank

By: James L. Heskett
  • Format:Print
  • | Pages:7
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Abstract

The vice president of the Lab and Clinical Services at Central Blood Bank is faced with the challenge of convincing a hospital to use economical shared patient transfusion testing services.

Keywords

Health Care and Treatment; Quality; Service Operations; Mathematical Methods; Customer Satisfaction; Health Industry

Citation

Heskett, James L. "Patient Transfusion Services Lab of Central Blood Bank." Harvard Business School Case 693-091, May 1993.

About The Author

James L. Heskett

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