Publications
Publications
  • November 1992
  • Case
  • HBS Case Collection

Process Control at Polaroid (B)

By: H. Kent Bowen and Steven C. Wheelwright
  • Format:Print
  • | Pages:17
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Abstract

The plant manager of a film production operation wants to create and implement a new approach to quality within the next 12 months. Issues of personnel (and their roles), production processes (and their control), and quality standards must be addressed.

Keywords

Employee Relationship Management; Job Design and Levels; Management Practices and Processes; Production; Quality; Mathematical Methods

Citation

Bowen, H. Kent, and Steven C. Wheelwright. "Process Control at Polaroid (B)." Harvard Business School Case 693-048, November 1992.

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