Faculty & Research
Publications
Publications
  • October 1992 (Revised December 1993)
  • Case
  • HBS Case Collection

ServiceMaster Co.: The Quality Services Network

By: James L. Heskett and Roger H. Hallowell
  • Format:Print
  • | Pages:20
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Keywords

Service Industry

Citation

Heskett, James L., and Roger H. Hallowell. "ServiceMaster Co.: The Quality Services Network." Harvard Business School Case 693-042, October 1992. (Revised December 1993.)

About The Author

James L. Heskett

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