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  • August 1992 (Revised June 1993)
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Euro Disney: The First 100 Days

By: Gary W. Loveman and Leonard A. Schlesinger
  • Format:Print
  • | Language:English
  • | Pages:23
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Abstract

The Walt Disney Co. theme parks historically have thrived on the basis of a formula stressing excellent customer service and a magnificent physical environment. The formula has proven successful in Japan, as well as the United States. With the controversial opening of Euro Disney in France, however, there has become reason to doubt the international appeal of the formula. The case documents issues involved with Euro Disney. Examines the transferability of a successful service concept across international boundaries.

Keywords

Multinational Firms and Management; Service Operations; Service Delivery; Corporate Strategy; Customer Focus and Relationships; Service Industry; Entertainment and Recreation Industry; Japan; France; United States

Citation

Loveman, Gary W., and Leonard A. Schlesinger. "Euro Disney: The First 100 Days." Harvard Business School Case 693-013, August 1992. (Revised June 1993.)
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About The Author

Leonard A. Schlesinger

General Management
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  • The Venetian Resort: Frontline Engagement as Value Driver By: Hubert Joly, Leonard A. Schlesinger, Laura Zhang and Matthew Keeley
  • Fidji Simo: Growing the Pie at Instacart By: Hubert Joly, Leonard A. Schlesinger and James Barnett
  • Thrivent: From Insurance Agents to Financial Advisors By: Hubert Joly, Leonard A. Schlesinger and Tom Quinn
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