Publications
Publications
- July 1991 (Revised May 1993)
- HBS Case Collection
Fairfield Inn (B)
By: James L. Heskett
Abstract
The manager of a Fairfield Inn located near a family entertainment center is requesting special consideration for a falling quality rating caused, in his opinion, by unusually high occupancy rates at his unit. The case raises questions about quality measurement, control, and the consistency of an operating strategy.
Keywords
Entertainment; Measurement and Metrics; Performance Consistency; Quality; Strategy; Accommodations Industry
Citation
Heskett, James L. "Fairfield Inn (B)." Harvard Business School Case 692-005, July 1991. (Revised May 1993.)
