Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • March 1990 (Revised July 1991)
  • Case
  • HBS Case Collection

Digital Equipment Corp.: Complex Order Management

By: Janice H. Hammond
  • Format:Print
  • | Pages:13
ShareBar

Abstract

Describes the proposed creation of a low end 3000 configuration workstation using Digital's competitive advantage of offering a la carte configuration capability and ability to build different options for customers. Disadvantages of this 3000 configuration workstation include a high processing cost exceeding $500 per order and delays in customer orders using the complex order management process.

Keywords

Customer Focus and Relationships; Cost; Management Practices and Processes; Distribution; Competitive Advantage

Citation

Hammond, Janice H. "Digital Equipment Corp.: Complex Order Management." Harvard Business School Case 690-081, March 1990. (Revised July 1991.)
  • Find it at Harvard

About The Author

Janice H. Hammond

Technology and Operations Management
→More Publications

More from the Author

    • January 2022
    • Faculty Research

    FLEXE, Inc.: Pioneering On-Demand Warehousing & Fulfillment

    By: Janice H. Hammond and James Barnett
    • August 2021
    • Faculty Research

    Precision Paint Co.

    By: Iavor I. Bojinov, Chiara Farronato, Janice H. Hammond, Michael Parzen and Paul Hamilton
    • September 2019 (Revised December 2022)
    • Faculty Research

    African American Inequality in the United States

    By: Janice H. Hammond, A. Kamau Massey and Mayra G. Garza
More from the Author
  • FLEXE, Inc.: Pioneering On-Demand Warehousing & Fulfillment By: Janice H. Hammond and James Barnett
  • Precision Paint Co. By: Iavor I. Bojinov, Chiara Farronato, Janice H. Hammond, Michael Parzen and Paul Hamilton
  • African American Inequality in the United States By: Janice H. Hammond, A. Kamau Massey and Mayra G. Garza
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College