Publications
Publications
- February 1990 (Revised March 1992)
- HBS Case Collection
Automobile Dealer Sales and Service: Critical Incidents, Teaching Note
Abstract
Teaching Note for (9-690-061).
Citation
Schlesinger, Leonard A. "Automobile Dealer Sales and Service: Critical Incidents, Teaching Note." Harvard Business School Teaching Note 690-063, February 1990. (Revised March 1992.)