Publications
Publications
  • 2006
  • Chapter
  • What Managers Say, What Employees Hear

Products, Customers, and Front-Line Employees

By: Jay W. Lorsch
  • Format:Print
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Keywords

Product; Customers; Employees; Interpersonal Communication

Citation

Lorsch, Jay W. "Products, Customers, and Front-Line Employees." Chap. 6 in What Managers Say, What Employees Hear, edited by Regina Fazio Maruca, 55–62. Westport, CT: Praeger, 2006.

About The Author

Jay W. Lorsch

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