Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • March 1987 (Revised October 1993)
  • Case
  • HBS Case Collection

Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program

By: W. Earl Sasser
  • Format:Print
  • | Pages:24
ShareBar

Abstract

In recent years, Au Bon Pain (ABP), a chain of upscale French bakeries/sandwich cafes based in Boston, confronted a set of human resource problems endemic to the fast food industry (i.e., a labor shortage which made it difficult to attract and maintain quality crew personnel and management candidates, an inadequately trained management staff, and high turnover). To deal with the resulting "cycle of failure" while increasing individual initiative and performance at the unit level, ABP devised a new compensation-incentive system for its store managers--the Partner/Manager Program. Under this program, store managers would be paid a standard base salary plus a share of the incremental profits. The case asks students to evaluate the program by comparing it to ABP's existing compensation system, determining the different ways in which managers from two stores operating under an experimental run of the program achieved their results, and by considering the strategic implications of implementing the program in all of the company's stores.

Keywords

Motivation and Incentives; Managerial Roles; Retention; Employees; Performance Improvement; Recruitment; Problems and Challenges; Compensation and Benefits; Food and Beverage Industry; Service Industry; Boston

Citation

Sasser, W. Earl. "Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program." Harvard Business School Case 687-063, March 1987. (Revised October 1993.)
  • Educators
  • Purchase

About The Author

W. Earl Sasser

→More Publications

More from the Author

    • July 2016
    • Faculty Research

    Cataumet Boats, Inc., Spreadsheet for Instructors (Brief Case)

    By: W. Earl Sasser
    • July 2016
    • Faculty Research

    Cataumet Boats, Inc. (Brief Case)

    By: W. Earl Sasser and Mark Davis
    • July 2016
    • Faculty Research

    Cataumet Boats, Inc.

    By: W. Earl Sasser and Mark Davis
More from the Author
  • Cataumet Boats, Inc., Spreadsheet for Instructors (Brief Case) By: W. Earl Sasser
  • Cataumet Boats, Inc. (Brief Case) By: W. Earl Sasser and Mark Davis
  • Cataumet Boats, Inc. By: W. Earl Sasser and Mark Davis
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.