Publications
Publications
  • September 1986 (Revised February 1990)
  • Background Note
  • HBS Case Collection

A Note on Quality: The Views of Deming, Juran, and Crosby

By: David A. Garvin
  • Format:Print
  • | Language:English
  • | Pages:14
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Abstract

Describes the three distinct approaches to quality management represented by W. Edwards Deming, Joseph Juran, and Philip B. Crosby. Designed to introduce students to the elements of statistical quality control, structured approaches to quality improvement, and zero defects programs and to show them that there is more than one way to improve quality.

Keywords

Quality; Performance Improvement; Mathematical Methods

Citation

Garvin, David A. "A Note on Quality: The Views of Deming, Juran, and Crosby." Harvard Business School Background Note 687-011, September 1986. (Revised February 1990.)

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