January 1999 (Revised December 2000)
Case
HBS Case Collection

Finale

By: Joseph B. Lassiter III, Michael J. Roberts and Matthew C. Lieb

Format:Print
| Pages:24

Abstract

Designed for use with "Room for Dessert" to show the changes between creating the initial business plans and starting to serve customers. Conforti and Moore have to both manage the business and deliver service to customers on a day-to-day basis in the initial location of what will, they hope, be a chain.

Keywords

Service Delivery; Business Plan; Entrepreneurship; Customer Satisfaction

Citation

Lassiter, Joseph B., III, Michael J. Roberts, and Matthew C. Lieb. "Finale." Harvard Business School Case 899-100, January 1999. (Revised December 2000.)