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  • February 1985 (Revised December 2022)
  • Case
  • HBS Case Collection

Health Stop and Subsequent Innovations in Primary Care (A): Three Pillar Evaluation

By: Regina E. Herzlinger, Joyce Lallman, Nancy Kane and Jefferson C. Grahling
  • Format:Print
  • | Language:English
  • | Pages:23
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Abstract

Will Health Stop’s strategy and business model enable it to succeed against the many other retail medical center innovations described in the case and why? Health Stop, staffed by doctors and located in the malls of wealthy suburbs, is competing against retail medical centers with very different business models. These include: CVS Minute Clinic (CVS’ walk-in clinic), One Medical (a concierge service for primary care), Iora Health (a primary care model charging its members a monthly fixed amount as opposed to the traditional fee-for-service model), and ChenMed (a clinic focused on elderly patients with multiple chronic diseases.)
Accompanying this case are the following instructional materials:
An analytic framework for discussing the questions in the case. It is Chapter 1, Innovating in Healthcare: Creating Breakthrough Services, Products, and Business Models, Regina E. Herzlinger, Wiley 2022

Keywords

For-Profit Firms; Business Model; Entrepreneurship; Health Care and Treatment; Strategy; Valuation; Health Industry; Retail Industry

Citation

Herzlinger, Regina E., Joyce Lallman, Nancy Kane, and Jefferson C. Grahling. "Health Stop and Subsequent Innovations in Primary Care (A): Three Pillar Evaluation." Harvard Business School Case 185-084, February 1985. (Revised December 2022.)
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About The Author

Regina E. Herzlinger

General Management
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Related Work

    • August 1995 (Revised January 2021)
    • Faculty Research

    Health Stop (B): The Medical Offices

    By: Regina E. Herzlinger
Related Work
  • Health Stop (B): The Medical Offices By: Regina E. Herzlinger
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