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  • March 1981 (Revised February 1993)
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Hank Kolb, Director, Quality Assurance

By: Frank S. Leonard and W. Earl Sasser
  • Format:Print
  • | Pages:4
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Abstract

Designed to introduce the systemic nature of product quality and the complexity of quality problems. Uses a new director, quality assurance, and the discovery of a quality problem. The new director has to decide if it is a real problem, what to do about it, and how to go about orienting an organization toward a better quality attitude.

Keywords

Leadership; Product; Organizational Culture; Problems and Challenges; Quality; Attitudes; Complexity

Citation

Leonard, Frank S., and W. Earl Sasser. "Hank Kolb, Director, Quality Assurance." Harvard Business School Case 681-083, March 1981. (Revised February 1993.)
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About The Author

W. Earl Sasser

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Related Work

    • July 2006
    • Faculty Research

    Paul Chesler, Director, Quality Assurance

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  • Paul Chesler, Director, Quality Assurance 
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