Publications
Publications
- March 1981 (Revised February 1993)
- HBS Case Collection
Hank Kolb, Director, Quality Assurance
By: Frank S. Leonard and W. Earl Sasser
Abstract
Designed to introduce the systemic nature of product quality and the complexity of quality problems. Uses a new director, quality assurance, and the discovery of a quality problem. The new director has to decide if it is a real problem, what to do about it, and how to go about orienting an organization toward a better quality attitude.
Keywords
Leadership; Product; Organizational Culture; Problems and Challenges; Quality; Attitudes; Complexity
Citation
Leonard, Frank S., and W. Earl Sasser. "Hank Kolb, Director, Quality Assurance." Harvard Business School Case 681-083, March 1981. (Revised February 1993.)
