Paul Chesler, Director, Quality Assurance
Introduces the systemic nature of product quality and the complexity of quality problems. A new director of quality assurance discovers an apparent quality problem. The actions of different departments and functions contribute to the problem. The new director must decide how serious the problem is, what to do about it, and how to go about orienting an organization toward a better quality attitude.
Keywords: Quality; Production;
Citation:
Leonard, Frank S. "Paul Chesler, Director, Quality Assurance." Harvard Business School Case 607-002, July 2006. View Details
