Paul Chesler, Director, Quality Assurance
Keywords: Quality; Production;
Citation:
Leonard, Frank S. "Paul Chesler, Director, Quality Assurance." Harvard Business School Case 607-002, July 2006. View Details
Case | HBS Case Collection | March 1981 (Revised February 1993) Hank Kolb, Director, Quality Assuranceby Frank S. Leonard and W. Earl Sasser |
Designed to introduce the systemic nature of product quality and the complexity of quality problems. Uses a new director, quality assurance, and the discovery of a quality problem. The new director has to decide if it is a real problem, what to do about it, and how to go about orienting an organization toward a better quality attitude.
Keywords: Leadership; Product; Organizational Culture; Problems and Challenges; Quality; Attitudes; Complexity;
Leonard, Frank S., and W. Earl Sasser. "Hank Kolb, Director, Quality Assurance." Harvard Business School Case 681-083, March 1981. (Revised February 1993.)
Case | HBS Case Collection | July 2006
Paul Chesler, Director, Quality Assurance
Keywords: Quality; Production;
Citation:
Leonard, Frank S. "Paul Chesler, Director, Quality Assurance." Harvard Business School Case 607-002, July 2006. View DetailsCase | HBS Case Collection | July 2016
W. Earl Sasser and Mark Davis
Keywords: Business or Company Management; Family Business; Production; Cost Management; Transportation; Customer Satisfaction;
Citation:
Sasser, W. Earl, and Mark Davis. "Cataumet Boats, Inc." Harvard Business School Brief Case 917-509, July 2016. View DetailsTeaching Note | HBS Case Collection | July 2016
Cataumet Boats, Inc. (Brief Case)
W. Earl Sasser and Mark Davis
Citation:
Sasser, W. Earl, and Mark Davis. "Cataumet Boats, Inc. (Brief Case)." Harvard Business School Teaching Note 917-510, July 2016. View DetailsSupplement | HBS Case Collection | July 2016
Cataumet Boats, Inc., Spreadsheet for Instructors (Brief Case)
Citation:
Sasser, W. Earl. "Cataumet Boats, Inc., Spreadsheet for Instructors (Brief Case)." Harvard Business School Spreadsheet Supplement 917-512, July 2016. View Details