Publications
Publications
  • March 1998 (Revised July 1998)
  • Case
  • HBS Case Collection

United Way Community Services

By: V. Kasturi Rangan
  • Format:Print
  • | Pages:24
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Abstract

Describes in detail the fund development and distribution system of United Way Community Services. A key question is how to measure the outcome/impact of the work done by the agencies that receive United Way funding. A follow-on question is how to reinvent the organization to deliver the new management system.

Keywords

Capital; Management Systems; Measurement and Metrics; Distribution Channels; Organizational Change and Adaptation; Outcome or Result; Nonprofit Organizations

Citation

Rangan, V. Kasturi. "United Way Community Services." Harvard Business School Case 598-138, March 1998. (Revised July 1998.)

About The Author

V. Kasturi Rangan

Marketing
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