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Publications

Manage Orders, Satisfy Customers, Make Money

By: Benson P. Shapiro and John J. Sviokla
  • Format:Print
  • | Pages:18
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Keywords

Customer Satisfaction; Order Taking and Fulfillment

Citation

Shapiro, Benson P., and John J. Sviokla. "Manage Orders, Satisfy Customers, Make Money." Harvard Business School Background Note 591-098, March 1991. (Revised October 1991.)

About The Author

Benson P. Shapiro

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