Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • April 1990 (Revised October 1992)
  • Case
  • HBS Case Collection

Black & Decker Corp.: Spacemaker Plus Coffeemaker (A)

  • Format:Print
  • | Pages:13
ShareBar

Abstract

A fire is reported in a Black & Decker Spacemaker Plus Coffeemaker. This newly introduced product is a "Key Introduction" for Black & Decker's Household Product Group (HPG). HPG's president has to decide whether the product should be recalled and, if so, how the recall should be implemented. Teaching objectives include: 1) managing a product recall, 2) ethical considerations in product safety and product recalls, and 3) the meaning of customer care.

Keywords

Safety; Risk Management; Ethics; Product Marketing; Consumer Products Industry

Citation

Smith, N. Craig. "Black & Decker Corp.: Spacemaker Plus Coffeemaker (A)." Harvard Business School Case 590-099, April 1990. (Revised October 1992.)
  • Educators
  • Purchase

More from the Author

    • May 1990 (Revised October 1991)
    • Faculty Research

    Black & Decker Corp.: Spacemaker Plus Coffeemaker (B)

    • February 1990
    • Faculty Research

    Note on Pharmaceutical Marketing Practices in the Third World (Edited)

    • June 1989 (Revised July 1990)
    • Faculty Research

    Note on Pharmaceutical Marketing Practices in the Third World

More from the Author
  • Black & Decker Corp.: Spacemaker Plus Coffeemaker (B) 
  • Note on Pharmaceutical Marketing Practices in the Third World (Edited) 
  • Note on Pharmaceutical Marketing Practices in the Third World 
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College