Citation:
Cespedes, Frank V. "Sales Managers Must Manage." Top Sales Magazine (February, 2019). View Details
Case HBS Case Collection June 1987 (Revised May 1992) Carolina Power & Light Co.: Customer and Operating Services Group |
Keywords: Customer Relationship Management; Energy Industry; United States;
Citation:
Cespedes, Frank V. "Carolina Power & Light Co.: Customer and Operating Services Group." Harvard Business School Case 587-179, June 1987. (Revised May 1992.)