Publications
Publications
- June 1993
- HBS Case Collection
Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express
By: Shoshana Zuboff
Keywords
Service Operations; Customer Focus and Relationships; Performance Effectiveness; Apparel and Accessories Industry
Citation
Zuboff, Shoshana. "Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express." Harvard Business School Case 493-018, June 1993.