Publications
Publications
  • June 1992 (Revised May 1996)
  • Case
  • HBS Case Collection

Xerox Corp.: Leadership Through Quality (C)

  • Format:Print
  • | Pages:9
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Abstract

Reveals the course of action that Xerox took after discovering that its Leadership Through Quality program had not met all expectations. Reinforces the message that change is an ongoing and continuous effort, and that companies never achieve all of their change goals.

Keywords

Organizational Change and Adaptation; Quality; Service Industry; Electronics Industry

Citation

Jick, Todd D. "Xerox Corp.: Leadership Through Quality (C)." Harvard Business School Case 492-046, June 1992. (Revised May 1996.)

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