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  • June 1992 (Revised May 1996)
  • Case
  • HBS Case Collection

Xerox Corp.: Leadership Through Quality (B)

  • Format:Print
  • | Language:Japanese
  • | Pages:7
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Abstract

Provides an evaluation of the "Leadership Through Quality" effort at Xerox. The assessment includes both negative and positive factors based on extensive interviews and surveys. Based on this assessment, a plan of action is determined and presented which was endorsed by senior management. Students will be asked to consider whether these mid-course corrections are appropriate. Allows students to see how long major changes take to occur and how much effort is involved to sustain and deepen change.

Keywords

Organizational Change and Adaptation; Quality; Service Industry; Electronics Industry

Citation

Jick, Todd D. "Xerox Corp.: Leadership Through Quality (B)." Harvard Business School Case 492-045, June 1992. (Revised May 1996.)

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